Frequently asked questions
How many languages does TrackBot support?
TrackBot is currently available in English, Italian, German, Russian, and Brazilian Portuguese. The language is chosen automatically depending on the settings of your device, but you can change it at any moment with the
When possible, the tracking information is also shown in one of the supported languages, depending on the courier. In tracking updates, the timezone of dates and times is also shown when available, otherwise it’s usually the local one where the event happened.
How do I track a shipment with TrackBot?
First of all, look for
TrackBot by using the search function of Telegram, and start the bot.
To track a shipment, simply paste the tracking code, but don't confuse it with your order number! You are often given both by the sender/seller, but you need to make sure that you use the tracking code.
In most cases TrackBot is able to automatically recognize the courier of the shipment, which will then be saved immediately. In some cases, the bot will ask you to manually select the shipping courier. Make sure you know what it is when you add a shipment, otherwise the tracking won’t work.
Once saved, the shipment will be automatically monitored by the bot. You’ll be automatically notified of updates via Telegram notifications.
If the courier of the shipment is wrong, or you want to change the name of the shipment that was chosen automatically, use the buttons under the confirmation message.
Sometimes it might be that the tracking code is not recognized automatically: if so, then press the
➕ Track button you see on the screen or use the
/track command and follow the instructions.
How do I manage my shipments?
You can check the shipments you are tracking with the
☰ List button or with the
✏️ Modify button, or the
/modify command, you can change the name or the courier of the shipment.
If you no longer wish to receive updates for a shipment, you can remove it from TrackBot by using the
🗑 Remove button or the
Can I share a shipment with a friend or a family member?
Why doesn’t the shipment update?
All the shipments are automatically updated every few minutes, and if something new is found a notification is sent immediately.
Sometimes there might be temporary problems while updating a shipment, for example if the website of the courier is slow or is not working. In these cases the shipment could be updated with some delay or not updated at all. You can check the status of the tracking for each courier at the top of this page.
If you think there’s something wrong going on, for example different information shown on the website and in the bot, please contact us so we can verify.
Why does the bot say "No information available"?
It means that the courier hasn’t made available the tracking information on the official tracking page yet, or that there are problems with the tracking of the shipment. TrackBot will keep monitoring the shipment for you and will automatically notify you as soon as it finds something new.
If you notice that there is tracking information on the courier website but you don’t see it in TrackBot, please contact us so we can verify.
What does "Last check" mean?
Shipments tracked on TrackBot are periodically updated by our systems automatically. The "Last check" text tells how long ago the tracking information was updated by TrackBot.
You can’t manually request an update for the shipment.
How fast are the notifications?
Every shipment is automatically checked by our servers about every 30 minutes. We do our best to keep the update interval as low as possible, but unfortunately the resources that we have at our disposal are limited.
The delay for a notification could be higher than one hour in case of connection problems with the web services of the courier (e.g. timeouts, maintenance, etc.). If the problem affects a good portion of shipments you’ll find the problem reported at the top of this page.
Also, keep in mind that the tracking pages of the couriers aren’t always updated in real-time, so it might be that the time that you see in the text of the notification is behind of a few hours with respect to the time when you received it.
Which couriers are supported?
You can find the full list of couriers on the Couriers page.
I don’t know what’s the courier of my shipment
Knowing the courier of the shipment is required to track it. Please ask the sender or the seller which courier is handling the shipment.
I can’t find the courier of the shipment in the bot
The Amazon tracking page shows some information, while TrackBot doesn’t. Why?
Amazon uses intermediate couriers for your shipments. If the tracking page shows information that the bot doesn’t, it usually means that the shipment isn’t active yet and it wasn’t provided to the courier.
This often happens with products that need to be imported from warehouses that are abroad: until the package isn’t picked up by the courier in the destination country, there won’t be official tracking information from the courier.
Which code should I use to track an Amazon shipment?
You can find the tracking code in the dispatch confirmation email (with subject “Your order has been dispatched”). Make sure that you use the “tracking number” and not the order number!
In the case of an “Amazon Logistics” shipment, you shouldn’t copy the tracking number but the link to the tracking page, as explained in the next question.
Can I track an “Amazon Logistics” shipment?
Yes, you can track an Amazon Logistics shipment on TrackBot by using the tracking link. You can find the link in the dispatch confirmation email (the yellow button that says “Track your package”), or in the page “Your orders” on the Amazon website.
To track the shipment, copy the link and send it to the bot after launching the
➕ Track command.
If you’re using a smartphone and you’re unable to copy the tracking link from the email, open the Amazon website with your browser and go to the “My Orders” page, then copy the link of the yellow button from there. If you’re still unable to track the shipment, contact us and we’ll help you.
Keep in mind that with Amazon Logistics shipment we mean shipments that have “Amazon Logistics” as a courier, not every shipment done by Amazon in general.
Why is the Amazon Logistics tracking incomplete?
Unfortunately the Amazon Logistics tracking page doesn’t show shipment details unless you login, therefore the tracking in the bot can only show the expected delivery date, alert when the shipment is out for delivery or is delivered.
Is TrackBot really free? Are there any limits?
Yes, TrackBot is completely free! There are currently no limitations on the number of shipments you can track, but if you track too many of them you might not be able to see them through the list command.
How do you handle my data?
We store and use your data about shipments and your Telegram account exclusively to provide the service. We don’t share your data with anybody nor use it for ads purposes. You can read more about it in the privacy page.