Frequently asked questions

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How fast are the notifications?

Every shipment is automatically checked by our servers about every 20 minutes. We do our best to keep the update interval as low as possible, but unfortunately the resources that we have at our disposal are limited.

The delay for a notification could be higher than one hour in case of connection problems with the web services of the courier (e.g. timeouts, maintenance, etc.). If the problem affects a good portion of shipments you’ll find the problem reported at the top of this page.

Also, keep in mind that the tracking pages of the couriers aren’t always updated in real-time, so it might be that the time that you see in the text of the notification is behind of a few hours with respect to the time when you received it.